Welcome to Rough Play Clothing. These Terms & Conditions govern your access to and use of our website, including browsing our collections, purchasing products, and interacting with our services.
By accessing or using our website, you agree to comply with these terms. If you do not agree with any part of these Terms & Conditions, please discontinue using our website.
Throughout this document, the terms “we,” “us,” and “our” refer to Rough Play Clothing, while “you” and “your” refer to visitors and customers who use our website.
2. Eligibility and Website Use
By using our website, you confirm that you are legally permitted to enter into a binding agreement under the laws applicable to you.
You agree to use our website only for lawful purposes and in a manner that does not violate the rights of others or interfere with the operation, security, or availability of our services.
You must not use our website to engage in fraudulent activities, distribute malicious software, attempt unauthorised access, or submit false or misleading information.
3. Products and Descriptions
Rough Play Clothing aims to present accurate product descriptions, photographs, colours, sizes, and other product information. However, the appearance of products may vary slightly depending on your screen, device settings, or lighting conditions.
Product descriptions and images are provided to help you make informed purchasing decisions. If you need clarification about a product’s material, sizing, fit, or availability, please contact our customer support team before placing an order.
We reserve the right to correct errors, update product information, and modify product listings where necessary, subject to applicable law.
4. Pricing and Availability
All prices, promotions, and product availability displayed on our website are subject to change without prior notice, except where applicable law requires otherwise.
We make reasonable efforts to ensure that prices and product details are accurate. If a pricing or listing error affects your order, we may contact you to explain the issue and discuss an appropriate resolution in accordance with applicable law.
The placement of a product on our website does not guarantee that it will remain available. We reserve the right to discontinue products or limit quantities where permitted by law.
5. Orders and Acceptance
When you place an order through Rough Play Clothing, you are submitting a request to purchase the selected products.
You are responsible for providing accurate contact information, billing details, shipping information, and other required order details.
An order confirmation email or message acknowledges that we have received your order; it does not necessarily mean that the order has been accepted or dispatched.
We reserve the right to decline, cancel, or limit an order for legitimate reasons, such as suspected fraud, product unavailability, payment issues, or material listing errors. If payment has already been collected for an order that is cancelled, an appropriate refund will be arranged in accordance with applicable law.
6. Payment Terms
Customers must complete payment using the payment methods made available at checkout.
By submitting payment information, you confirm that you are authorised to use the selected payment method. Payments may be processed by third-party payment service providers under their own terms and security procedures.
We do not guarantee the uninterrupted availability of third-party payment services. If a payment fails or requires verification, your order may be delayed until the issue is resolved.
Any applicable taxes, delivery fees, or other charges will be displayed during checkout or otherwise disclosed as required by law.
7. Shipping and Delivery
Rough Play Clothing aims to process and dispatch orders within the estimated timeframes communicated on our website or during checkout.
Delivery times are estimates and may be affected by courier delays, weather conditions, customs procedures, public holidays, or other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate shipping address. If an incorrect address is supplied, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed or dispatched.
Nothing in this section excludes any delivery obligations or consumer rights that apply under relevant law.
8. Returns, Refunds, and Exchanges
Returns, refunds, exchanges, and order cancellations are governed by our Refund & Return Policy, which should be read together with these Terms & Conditions.
Customers should review the applicable policy before placing an order. Any return conditions or exclusions will be subject to applicable consumer protection laws.
If a product is faulty, damaged, or incorrectly supplied, please contact our customer support team so we can assess the issue and explain the available remedies.
Nothing in these terms limits statutory rights that cannot legally be excluded.
9. Intellectual Property
Unless otherwise stated, the content displayed on the Rough Play Clothing website, including text, graphics, logos, photographs, page layouts, and other materials, may be protected by intellectual property laws.
You may browse and use this content for personal, non-commercial shopping purposes. You must not reproduce, distribute, modify, publish, or commercially exploit website content without the appropriate permission, except where permitted by law.
All third-party trademarks, brand names, and logos remain the property of their respective owners. Their appearance on our website does not necessarily imply any affiliation, endorsement, or sponsorship.
10. User Conduct and Submissions
If you submit reviews, comments, feedback, enquiries, or other content through our website, you agree that your submissions will not be unlawful, deceptive, defamatory, abusive, or infringing of another person’s rights.
You must not submit harmful code, spam, fraudulent information, or content that violates applicable laws.
Where you provide feedback or reviews, you remain responsible for the content you submit. We may moderate or remove content where reasonably necessary and legally permitted.
11. Privacy and Personal Information
Your use of our website may involve the collection and processing of personal information, such as contact details, order information, and technical website data.
Our Privacy Policy explains how we collect, use, store, and protect personal information. By using our website, you acknowledge that your information may be handled as described in that policy, subject to your rights and applicable data protection laws.
We encourage you to review our Privacy Policy to understand our data practices.
12. Third-Party Services and Links
Our website may contain links to third-party websites, payment platforms, social media services, or other external resources.
These services are operated independently and may be subject to separate terms and privacy policies. Rough Play Clothing does not control all third-party services and is not responsible for their content or practices, except where responsibility cannot legally be excluded.
Accessing third-party websites is at your discretion. We recommend reviewing their terms before using their services.
13. Disclaimer of Warranties
To the extent permitted by law, our website and its general informational content are provided on an “as available” basis.
We make reasonable efforts to maintain accurate product listings and reliable website functionality, but we do not guarantee that the website will always be uninterrupted, error-free, or free from technical issues.
Nothing in this section excludes or limits any product guarantee, statutory warranty, or consumer protection right that cannot legally be excluded or limited.
14. Limitation of Liability
To the extent permitted by applicable law, Rough Play Clothing will not be responsible for losses arising from circumstances beyond our reasonable control or from the misuse of our website.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including liability that cannot legally be excluded for defective products, fraud, or other protected rights.
Where liability may lawfully be limited, any limitation will apply only to the extent permitted by the relevant law.
15. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or reasonable costs arising directly from your unlawful use of our website or your material violation of these Terms & Conditions.
This section does not impose liability on you for matters for which you are not legally responsible, nor does it limit any rights that cannot legally be restricted.
16. Changes to These Terms
Rough Play Clothing may update these Terms & Conditions to reflect changes in our services, business practices, or legal obligations.
Updated terms will be published on this page with a revised “Last Updated” date. Changes will apply as permitted by law, and any requirements for advance notice or customer consent will be followed where applicable.
We encourage you to review this page periodically.
17. Governing Law
These Terms & Conditions are subject to the laws applicable to the business and the relevant customer transaction.
Where mandatory consumer protection laws apply in your country or region, those laws may provide rights that take precedence over certain provisions of these terms.
Please consult the appropriate legal requirements for your business location and the markets in which you sell.
18. Termination or Restriction of Access
We may suspend or restrict access to our website where reasonably necessary to protect the website, customers, or our business from fraud, security threats, unlawful activity, or serious violations of these terms.
Any such action will be taken subject to applicable law and will not remove rights or obligations that have already arisen.
19. Contact Information
If you have questions about these Terms & Conditions, our products, or an order placed through Rough Play Clothing, please contact us using the customer support details published on our website.
When contacting us about an order, please include your order number and a clear description of your enquiry to help us assist you efficiently.
20. Entire Agreement
These Terms & Conditions, together with the policies expressly referenced on our website, describe the terms governing your use of Rough Play Clothing’s online services.
If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Our failure to enforce a particular provision does not automatically constitute a waiver of our rights under these terms.
Thank you for shopping with Rough Play Clothing. We appreciate your trust and look forward to providing you with a positive shopping experience.