Welcome to Rough Play Clothing. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy. We encourage you to read this policy carefully to understand how your information is handled.

2. Information We Collect

When you visit or shop on Rough Play Clothing, we may collect certain information to provide you with a smooth and convenient shopping experience.

Personal Information: This may include your name, email address, telephone number, billing address, shipping address, and other details you provide when placing an order or contacting our customer support team.

Order Information: We may collect details about your purchases, order history, delivery preferences, and transaction status.

Technical Information: We may automatically collect information such as your IP address, browser type, device information, operating system, and website usage data.

Communication Information: If you contact us with questions, feedback, or complaints, we may retain the information you provide to help respond to your enquiry.

3. How We Use Your Information

Rough Play Clothing uses the information collected for legitimate business purposes, including:

  • Processing and fulfilling customer orders.

  • Arranging shipping, delivery, and order tracking.

  • Communicating order confirmations and important updates.

  • Responding to customer questions and support requests.

  • Improving our website, products, and shopping experience.

  • Maintaining website security and preventing fraudulent transactions.

  • Meeting applicable legal, tax, and regulatory requirements.

  • Sending promotional communications where permitted by law and, when required, with your consent.

We only use personal information for purposes that are relevant to our business operations and permitted by applicable privacy laws.

4. Payment Information

Payments made through our website may be processed by third-party payment service providers. These providers handle payment information according to their own privacy and security policies.

Rough Play Clothing does not intentionally store complete payment card details on its own systems unless explicitly stated and handled in accordance with applicable security requirements. We encourage customers to review the privacy policies of the payment providers they use.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, understand website traffic, remember user preferences, and support a better shopping experience.

Cookies may help us understand which pages visitors use most frequently and how customers interact with our website. Certain cookies may also be provided by analytics, advertising, or other third-party services.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features and shopping functions.

Where required by law, we will request consent before using non-essential cookies or similar tracking technologies.

6. Sharing Your Information

Rough Play Clothing does not sell your personal information to third parties. We may share relevant information with trusted service providers when necessary to operate our website and fulfil your requests.

These providers may include:

  • Payment processing companies.

  • Shipping and delivery partners.

  • Website hosting and technical support providers.

  • Analytics and website performance services.

  • Customer service and communication platforms.

  • Legal or regulatory authorities when disclosure is required by law.

We expect service providers that process personal information on our behalf to handle it appropriately and in accordance with applicable legal obligations.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Although we work to safeguard the information entrusted to us, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their devices and account credentials.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, and meeting legal obligations.

When personal information is no longer required, we will take appropriate steps to delete it, anonymise it, or securely dispose of it, subject to applicable legal requirements.

9. Your Privacy Rights

Depending on your location and the privacy laws that apply, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Request deletion of certain personal information.

  • Object to or request restrictions on certain processing activities.

  • Withdraw consent where processing is based on consent.

  • Opt out of marketing emails by using the unsubscribe link.

  • Request a copy of your personal information in a portable format where applicable.

  • Submit a complaint to the relevant data protection authority.

To exercise an applicable privacy right, please contact us through the customer support details provided on our website. We may need to verify your identity before processing your request.

10. Third-Party Websites

Our website may contain links to third-party websites, services, or social media platforms. These external websites operate independently and may have their own privacy policies and data collection practices.

Rough Play Clothing is not responsible for the privacy practices or content of external websites. We recommend reviewing their policies before providing personal information.

11. Children’s Privacy

Rough Play Clothing does not knowingly collect personal information from children in circumstances where doing so would violate applicable law. If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to address the situation.

Parents or legal guardians who believe a child has provided personal information to us may contact our customer support team.

12. International Data Transfers

Depending on the location of our service providers, your personal information may be processed or stored in countries other than your own. Where applicable, we take reasonable steps to ensure that such transfers comply with relevant data protection laws and that appropriate safeguards are in place.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology, or legal requirements.